About Us
We believe that technology has the potential to transform everyday life in Kenya, for the better. We built Homefiti to help consumers access millions of goods and services conveniently and at the best prices while opening up a new way for sellers to reach consumers and grow their businesses.
frequently asked questions
How to place an order
Step 1: Browse and choose your product
Step 2: Add product to cart
Step 3: Make an order
Step 4: Fill the form with your address details
Step 5: Save and continue
Step 6: Place Order
Step 7: WhatsApp 0757 490 121
Step 8: Request for your invoice to pay
Homefiti AppliancesStep 1: Browse and choose your product
Step 2: Add product to cart
Step 4: Fill the form with your address details
Step 6: Place Order
Step 2: Add product to cart
Step 3: Make an order
Step 4: Fill the form with your address details
Step 5: Save and continue
Step 6: Place Order
Step 7: WhatsApp 0757 490 121
Step 8: Request for your invoice to pay
Homefiti AppliancesStep 1: Browse and choose your product- Browse the HOMEFITI WEBSITE or use the search bar to find the product you want to order.
- Click on the product to view more information and details
Step 2: Add product to cart- Select the desired quantity of the product and click on the “Add to Cart” button.
- Review the contents of your cart and proceed to checkout.
Step 4: Fill the form with your address details
Step 6: Place Order
What are the payment methods accepted on Homefiti?
We accept a variety of payment methods including:
- Pay on Order allows for payment via HomefitiPay or by bank or mobile money (Mpesa,Airtel Money) upon placing your order.
- HomefitiPay accepts payment through Mpesa, Airtel Money, Sendwave, or Western Union
- Vouchers: Pay using a voucher code when placing your order.
How secure is my payment information on Homefiti?
Homefiti prioritizes customer payment security with encryption, and secure servers. Regular monitoring and auditing are also performed to maintain a secure environment for transactions.
How long doest it take for my payment to be processed?
Most payments on Homefiti are processed immediately when completed. However, specific processing times may vary depending on the payment method. To ensure that your payment is processed quickly, we recommend that you use a simple payment method known to you.
Can I cancel my order and get a refund after payment has been made?
If the order hasn't been shipped yet, you can cancel and get a refund.
How is my delivery guaranteed?
Homefiti operates a money back guarantee policy whereby an ordering customer from our online shopping site, will receive a refund on the amount spent in full if any of the below applies:
- If a customer order is not delivered within the communicated delivery time by our Customer Care team.
- If the items a customer ordered are damaged or not as per their specification.
How do I cancel my order?
Please contact Customer Care at 0202642156 or by the webchat at the bottom right of this site.You can also email us at info@homefiti.com.
How much time do I have to return an item to Homefiti?
You must notify us of the need to return an item within 14 days of delivery.
How do I get refund if they return an item?
If you need a refund, then Customer Care will contact you and process your refund.You should receive the refund within 1 business day.
How do I know if the product am ordering is in the stock?
If the product is showing on our website then it is available in our warehouse and stores.
How can I track my order?
When you click on Need Help? there is a place to enter your order number. This is the six digit number that was sent to you by SMS upon placing the order. When you press the Track button, it will advise of your order status.
Do you offer walking and window-shopping services?
We don't allow walk in services for single item customers because the store is only meant for storage and delivery purposes. The goods are not arranged in a manner where customers can walk in freely.